Support

AI CEO Support, Billing & Help

Help with installing, billing, your data, or anything else about AI CEO. Reach a real human and we'll get back to you fast.

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We reply to every message within 48 hours, Monday to Friday.

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Frequently Asked Questions

How do I install AI CEO on my Shopify store?

Install AI CEO from the Shopify App Store. Shopify will show you the permissions the app needs, and once you approve, the app opens directly inside your Shopify admin. There's nothing to configure manually — your store data starts syncing automatically.

What permissions does the app request, and why?

AI CEO reads your products, orders, customers, inventory, and locations so it can analyze performance and make recommendations. Write access is used only for features you trigger — updating a product price, tagging a customer, adjusting received stock, and turning AI draft orders into native Shopify draft orders.

How is billing handled?

All charges for Shopify-installed stores are processed securely through Shopify's own billing system and appear on your regular Shopify invoice. You can review or cancel your subscription at any time from your Shopify admin.

What happens to my data if I uninstall?

When you uninstall the app, your access tokens are revoked immediately and your subscription is cancelled. You can request full deletion of your store's data at any time by emailing us — see our Privacy Policy for details.

Is my store data kept private?

Yes. Your data is isolated to your store and is never shared with other merchants. Read our Privacy Policy for the full picture of what we collect and how it's used.