Legal

Terms of Service

Last updated: May 31, 2026

These Terms of Service ("Terms") govern your access to and use of the SlayCommerce application, website, and related services (collectively, the "Service"), operated by SlayCommerce ("SlayCommerce", "we", "us", or "our"). The Service includes our AI-native commerce operating system and any application we publish on the Shopify App Store or other commerce platform marketplaces.

By installing, accessing, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity. If you do not agree to these Terms, do not install or use the Service.

1. Eligibility & Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must connect the Service only to a commerce store that you own or are authorized to manage.

2. The Service

SlayCommerce connects to your commerce platform (such as Shopify) and other business systems you authorize, then analyzes your data to surface insights and, where you enable it, to draft and automate commercial actions such as order suggestions, customer follow-ups, pricing recommendations, and inventory alerts.

  • AI-assisted output is advisory. Recommendations, drafts, and forecasts are generated with the help of automated systems and may be inaccurate or incomplete. You remain responsible for reviewing and approving any action before it takes effect.
  • Draft-first safety. Where the Service can create orders, send communications, or change pricing, those actions are presented for your confirmation unless you explicitly enable automation. You are responsible for the consequences of any automation you enable.

3. Your Responsibilities & Acceptable Use

You agree not to, and not to permit any third party to:

  • use the Service in violation of any applicable law, regulation, or third-party rights, including the terms of any commerce platform you connect (such as the Shopify API License and Terms of Use);
  • upload or process data you do not have the right to process, or use the Service to send unlawful, deceptive, or unsolicited communications (spam);
  • reverse engineer, decompile, scrape, or attempt to derive the source code or underlying models of the Service, except to the extent this restriction is prohibited by law;
  • probe, disrupt, overload, or circumvent the security or rate limits of the Service, or access it through any means other than the interfaces we provide;
  • resell, sublicense, or provide the Service to a third party except as expressly permitted in writing.

4. Third-Party Platforms & Services

The Service integrates with third-party platforms and providers, including Shopify and other commerce carts, accounting and CRM systems, AI model providers, and email delivery services. Your use of those platforms is governed by their own terms and policies, and we are not responsible for their availability, content, or practices. You authorize us to access, store, and process data from the systems you connect solely to provide the Service.

5. Fees, Billing & Trials

Paid plans are billed on a recurring monthly subscription. Current pricing is Command at US$59 / month and Autopilot at US$99 / month (introductory pricing; the price shown at the point of purchase governs). Unless stated otherwise, fees are billed in advance and are charged through the billing system of the platform where you installed the app (for example, Shopify Billing) or another payment processor we designate. Fees are exclusive of taxes, which you are responsible for.

Paid plans may include a 14-day free trial. To start a trial you provide a valid payment method up front and accept these Terms. Unless you cancel before the trial ends, your subscription automatically converts to a paid plan and the applicable monthly fee is charged to your card on that date and on the same date each month thereafter, until you cancel. You authorise us (and our payment processor) to store your payment method and charge this recurring fee.

You can cancel at any time from your account or billing platform; cancellation stops future renewals and takes effect at the end of the current billing period. Except where required by law, monthly fees already charged are non-refundable, and we do not provide partial refunds for unused time in a billing period. Full cancellation and refund terms are set out in our Refund & Cancellation Policy.

6. Intellectual Property

The Service, including its software, design, and content (excluding Your Data), is owned by SlayCommerce and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription. "Your Data" means the data you or your connected platforms provide to the Service; you retain all rights in Your Data and grant us a license to use it as described in our Privacy Policy to operate and improve the Service.

7. Confidentiality

Each party may access confidential information of the other. Each party agrees to protect the other's confidential information with reasonable care and to use it only as necessary to perform under these Terms.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or that any AI-generated output will be accurate or suitable for your purposes.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SLAYCOMMERCE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless SlayCommerce and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising out of your use of the Service, Your Data, or your breach of these Terms or applicable law.

11. Suspension & Termination

You may stop using and uninstall the Service at any time. We may suspend or terminate your access if you breach these Terms, if required by a platform or by law, or to protect the Service or other users. Upon termination, your license ends and we will handle your data as described in our Privacy Policy.

12. Changes to the Service or Terms

We may modify the Service or these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, in-app or by email). Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Governing Law & Disputes

These Terms are governed by the laws of the jurisdiction in which SlayCommerce is established, without regard to conflict-of-law rules. The courts located in that jurisdiction will have exclusive jurisdiction over any dispute, unless otherwise required by applicable consumer-protection law.

14. Contact

Questions about these Terms can be sent to support@slaycommerce.com.